What Are You Looking For?
Shipping and Collection Policy
Shipping / Delivery:
- Once your order has been placed, allow for a 1-7 working day delivery period.
- All deliveries take place from Monday to Friday, between 08:00-16:00.
- We do not deliver on weekends and/or public holidays.
- You will be contacted by our logistics team to inform you of your delivery date.
- If you are not available to receive your package on its scheduled delivery date, please communicate a more suitable delivery date and if we have availability on that date your delivery will be rescheduled.
- You may be contacted to arrange an alternative delivery time and/or date to suit you should there be an high volumes, or any issues on route which prevent our driver from delivering your package on time.
- Delivery will only be attempted once, if you are not available to receive your package when our driver is at your delivery address your package can be rescheduled for delivery at an additional delivery fee.
Product Availability: In the rare case of a stock shortage, Better Foods may substitute an item with another popular product from the same range. For custom selections, clients will be informed of any unavailable items and offered suitable alternatives for their order.
Our Delivery Areas:
- We offer delivery to most areas within Gauteng:
North | South | East | West Rand Surrounding Areas within 100km of our dispatch facility. - We offer delivery to some areas within the Vaal Triangle:
Vereeniging | Vanderbijlpark - We offer delivery to some areas within the North West Province:
Magaliesburg | Hartbeespoort | Brits - We offer delivery to some areas in the Western Cape:
Camps Bay | Hout Bay | Constantia | Rondebosch | Sea Point | Century City | Bloubergstrand | Wynberg | Kenilworth | Milnerton | Durbanville | Belville | Green Point | Mitchells Plain | Claremont | Parow and Surrounding Areas. - If your area is not listed, please contact us.
Collection / Pickup option:
- If you opted for collection and would like to change to delivery, we will happily accommodate your change however you will be required to pay our delivery fee in cash to our driver upon delivery (Only cash upon delivery will be accepted/exact amount).
- Your order may be ready sooner should you decide to collect. If you have already opted and paid for delivery and you are not happy with the scheduled delivery date you are more than welcome to change to collection and schedule a collection date, however, please note that your delivery fee will be forfeited as it is non-refundable.
- Packages may only be collected once logistics has informed you that it is available for collection.
- Collection times are Monday to Thursday 08:00 – 15:30.