Yes, when selecting various meals off our build a package option, the minimum order amount is R650 to create your own package.
What Are You Looking For?
Frequently Asked Questions
Shopping online and placing an order
2. How do I go about ordering meals?
- Create an account with us.
- Place your order from our online shop.
- Go to the shopping cart and checkout.
- Add your billing and shipping address.
- Complete the payment process.
- Wait for your delivery
- If you are struggling with the process, please don’t hesitate to contact us, we are happy to help you create your profile and walk you through the process, step by step.
3. What is the process after I have created a profile?
- Follow the easy prompts and select the package that is right for you.
- When you have found the package, add it to your cart.
- View your cart in the top right-hand corner.
- Proceed to check out.
- Once the order has be placed and payment is successful, allow for a 3-5 working days delivery period.
4. I have ordered, what happens now?
We will be in touch with you as soon as we receive your order to confirm, you will then be sent updates via email to indicate whether your package is going into the kitchen to be processed and then an email to indicate that your package is on route, so you are aware when to expect your delivery. Confirmation emails will be sent out throughout the process to keep you updated.
Payments
1. What payment methods are available?
To confirm your order or order status, please contact us via email (hello@chefsbox.co.za) or pop us a WhatsApp on (063 772 7655).
2. Who can I contact as my order has failed?
If you have any enquires with regards to your payment status, please do not hesitate to contact us via email (hello@chefsbox.co.za) or call us on (063 772 7655).
3. My payment was made and went off my account who do I contact to confirm?
Secure online payments via Payfast is the preferred payment gateway for Better Foods. We offer Credit Card, Debit Card, and Instant EFT options.
Deliveries and Collections
1. Can I collect my package sooner instead of delivery?
Your order may be ready sooner should you decide to collect. If you have already opted and paid for delivery and you are not happy with the scheduled delivery date you are more than welcome to change to collection and schedule a collection date, however, please note that your delivery fee will be forfeited and is non-refundable.
2. When do you deliver to Cape Town?
We only deliver to Cape Town once a week. Deliveries can take up to 3- 8 working days. Orders must be in BEFORE 9am on Friday for delivery on Monday.
3. If I choose collection, can I change to delivery instead?
We will accommodate your change however you will be charged R3.00 per kilometre from our dispatch facility to your shipping address. (Only cash upon delivery will be accepted).
4. When do you deliver and what time?
We deliver on Mondays to Fridays between 8AM and 4PM.
(We do not deliver on public holidays; your order will be delivered on the next delivery day thereafter.)
5. Can I request a specific delivery date?
Yes, you can request a specific delivery date. When you place an order, you can specify the required delivery date in the NOTES section and (if possible), we will schedule your delivery as requested with pleasure.
6. What areas do you deliver to?
(Please see our live map for your area. (click here)
Gauteng: Lanseria, Muldersdrift, Krugersdorp, Roodepoort, Randburg, Northcliff, Soweto, Midrand, Morningside, Sandton, Rosebank, Johannesburg, Kempton Park, Edenvale, Bedfordview, Benoni, Boksburg, Germiston, Alberton, Pretoria, Centurion
Vaal Triangle: Vereeniging, Vanderbijlpark, Sasolburg
North West: Magaliesburg, Hartbeespoort, Brits, Broederstroom, Klerksdorp, Potchefstroom
Cape Town: Camps Bay, Hout Bay, Constantia, Rondebosch, Sea Point, Century City, Bloubergstrand, Wynberg, Kenilworth, Milnerton, Durbanville, Belville, Green Point, Mitchells Plain, Claremont, Parow
If your area is not listed please contact us.
Product Information
1. How do I heat the meals?
Meals are best when thawed first. Meals must be placed into the microwave (film off) for 7-20 minutes depending on your microwave, air fryer or oven. However, if your meal is still frozen place into microwave, air-fryer, or oven (film off) for 10-25 minutes. Or as seen on the meal sleeve
2. Are all your meals frozen?
Yes, each meal received is frozen for your convenience of having them on hand in your freezer. We pride ourselves in our cold chain process that keeps our meals frozen at -25 degrees Celsius, all the time, right to your door.
3. How long can your meals be frozen for?
A safe guideline is no longer than 5 months, but each meal has a best before date sticker on.
4. Can I remove any ingredients in a meal or product?
No, all our products are made according to our recipes and are made and frozen prior to your order.
Promotions
1. Are there any coupon codes available for first purchase?
There is no first-time coupon code however if you sign up with us you could gain a code for a discount on your first purchase with us.
2. How do I apply the coupon code?
Before checking out and making payment, there is an option to add a coupon code. Please ensure you add the code and apply the code before making payment else the code will not be applied.
3. How long are coupon codes valid for and can I use 2 codes at once?
Each coupon code is available for a specific time frame only. The first purchase code is only available for your first order with us. Other coupon codes can be available up to 2 months.
General Notifications & Enquires
1. Who contacts me with regards to my order?
Once you have successfully placed your order with us, our in-house logistics team will contact you with your delivery date. You will also be kept in the loop with an email when your order goes through our process to ensure you are kept updated.
2. Who can I contact about my order?
If you have any enquires with regards to your order, please do not hesitate to contact us via email (hello@chefsbox.co.za) or pop us a WhatsApp on (063 772 7655).
Refunds
1. What is your Refund Policy
In the unforeseeable event that you might need to cancel and return your order, we will do our absolute best to make this process as seamless as possible. We require your cancellation in writing, within 3 days from the date of delivery. If the fault is not deemed to be ours, you will be liable for a R200.00 admin and handling fee plus 4.5% of the package total (before discount if applicable) which we will deduct from the refund. We will arrange a collection for a time that is convenient for you. There will be a R250.00 collection fee, that will also be deducted from the final refund amount.